• DAR for your business success

    DAR is an Enterprise Resource Planning (ERP) built on ORACLE platform and developed on .NET AS DAR incorporating most business functions of industrial enterprise. The system is fully integrated and is developed based on an information class and entity based architecture. 

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  • Labor Time Management Control By Using TOUCH SCREEN

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  • Picture Chose And Action
    Database Link 100%

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  • LCD Support

    Bay And Technician Loading Module
    Customer's Waiting Area
    Appointment Desk

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  • Tablet Support

    New Job Card
    Job Card Status Updates
    Outdoor Salesman Order
    Outdoor Salesman Item Inquiry

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  • QR Code "Quick Response Code"

    New Job Card
    Vehicle Sales

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CUSTOMER FEEDBACK

OVERSEAS has a system for collecting:

  • Customer Comments
  • Customer Requirements
  • Customer Complaints

The inflow is processed through an internal system, which ensures it has gone through the important phases:

  • Logging
  • Classification – by type and level of involvement
  • Designation and target dates
  • Completion
  • Review
  • Submission
  • Close out.

Customer feedback is reviewed on a monthly basis and reciprocation is done where necessary.

Closeouts are done through obtaining final feedback on our visit reports, which contain a special provision for customer comments and feedback.
Informal positive customer feedback is used at OVERSEAS. The senior management is heavily involved in obtaining customer feedback and degree of satisfaction from customers. This has demonstrated a high degree of effectiveness as in the majority of cases we have established excellent customer relations and satisfaction.
© All Rights Reserved For Overseas Applied Systems 2013